Communication Skills Training

COMMUNICATION TRAINING: WHAT MAKES US DIFFERENT

At CX Training, we go deeper than just developing skills. We focus on mindsets to change behaviours because true behavioural change requires people being challenged. We facilitate insightful self-awareness, challenge limiting beliefs and excuses, and then help develop skills. Our communication skills training will address your organisation’s specific needs, and we give real-time feedback. We focus on real-world scenarios that reflect your organisation’s unique environments, encourage a collaborative learning experience, and offer post-training support. 

We also focus on soft skills like emotional intelligence to target holistic development. Regarding emotional intelligence, we recommend including an element of behavioural profiling, mainly working with the DiSC framework and using official DiSC videos to facilitate discussion and exercises. We also provide Hogan Personality Inventories, which may suit higher-level executives and potential leaders, as they can identify a broader range of personal values, traits, behaviours and performance risks. 

Our team has extensive experience, including the founder of CX training, Giles Watson. He has worked in consultancy and professional services management for over 20 years. He is a speaker and facilitator, known for his relevant, insightful and engaging delivery and practical content. He is also highly qualified with a strong focus on value, design, and innovative ways in which he and his team can deliver content.

His qualifications include a Certificate IV in Training and Assessment, an MA in Marketing (Distinction), and an MBA (Distinction). He is also a CSIA (Customer Service Institute of Australia) member and an accredited behavioural profiler with Hogan Assessments.In addition to CX Training’s principal consultants, we have developed relationships with a network of experienced and talented industry experts who contribute when needed to deliver scalable delivery and optimal results.

WHY IS EFFECTIVE COMMUNICATION SKILLS TRAINING IMPORTANT?

Improving communication skills can lead to a range of positive business and individual outcomes, including: 

• Increasing professional effectiveness. Effective communication skills training can help individuals reduce errors and misunderstandings and convey their ideas in the workplace. It can also lead to more streamlined communication and efficient workflows, as feedback and instructions are understood and acted upon more quickly. 
• Improving team relationships. This can help with conflict resolution, maintaining positive working relationships, and fostering better collaboration among team members so that everyone is on the same page and working towards common goals. 
• Boosting management and leadership skills. Effective communication by managers and leaders is vital for providing clear, constructive feedback, which is essential for employees’ development and performance improvement. It can also motivate, engage, and inspire teams, leading to a more engaged and productive workforce. 
• Enhancing customer service. Whether you work in a customer service role or as an executive who deals with clients, effective communication will help you understand and address your customers’ needs and concerns more accurately. It can also help you facilitate better interactions and build strong relationships, leading to improved customer satisfaction, loyalty, and, ultimately, sales.
• Supporting your organisation’s goals. Effective communication ensures that your organisation’s strategies and goals are clearly understood so that individual efforts align with your objectives. In terms of organisational changes, it can also help keep employees informed and manage transitions more smoothly. 
• Improving negotiations. Strong communication skills are vital for successful negotiations. They help individuals understand the needs of others and articulate their position clearly. They are also powerful in persuasion, helping to present arguments convincingly and persuading key stakeholders to see different perspectives.

COMMUNICATION SKILLS TRAINING COURSES LEARNING OUTCOMES

After completing a CX Training communications skills training course, you and your team will be better able to: 

• Build rapport and trust with a range of different personalities.
• Demonstrate empathy and understanding. 
• Reduce workplace stress and anxiety. 
• Delegate work and give feedback confidently and respectfully. 
• Demonstrate respectful, assertive behaviours. 
• De-escalate potential conflict situations.
• Confidently draft a range of written communications. 
• Gain respect and support from others. 
• Demonstrate the behaviours of a high-performing team member.
• Use emotional intelligence to improve leadership skills. 
• Facilitate effective negotiations.

WHO IS THIS COMMUNICATION SKILLS TRAINING FOR?

Our communication training course is ideal for: 

• Professionals. From entry-level staff to executives, it can enhance their ability to communicate effectively with clients, colleagues and stakeholders. It can also assist with negotiations, team collaboration, and improving presentations.
  
• Managers and team leaders. It can help them provide clear instructions, inspire confidence, motivate teams, and handle conflicts. 
• Sales and customer service staff. It can help them address concerns, build strong relationships, and understand their clients’ needs.
• Health care professionals. It can assist healthcare providers give clear instructions, build trust, and understand patient needs. 
• Business owners. Effective communication is vital for managing teams, pitching ideas, and engaging with clients and partners.

FAQS – COMMUNICATION SKILLS TRAINING AUSTRALIA