Customer Relationship Management Training

We are CX Training and we take pride in offering superior customer relationship management training to all businesses that need to add relevant skills and tools to manage difficult situations, deal with customers and ensure interactions are positive and more efficient. We are an experienced company that has worked with many different teams from a vast variety of fields and we work collaboratively to develop the most suitable strategies according to the specific conditions surrounding the daily processes.

CX Training is a business with many years of experience in this market, and our reputation has placed us in the position of being a deluxe provider of customer relationship management training focused on enhancing customer relationships and ensuring positive experiences are upheld. With CX Training on your side you can have peace of mind knowing your business will be able to:

Adapt all the stages of the customer journey from the first contact they have with your business until the purchase / service hiring stage to what your customers expect from you.
Learn how to manage difficult situations that may arise such as conflict solving, handling complaints and more.
Make the philosophy of your business and all of its processes more customer-orientated, which will help you increase engagement among your customers.

It is essential that all businesses need to keep their customers satisfied in order to increase the level of overall experience and interaction quality. Here at CX Training we have the right tools to help you achieve this and more. Experience the CX Training difference for yourself today, contact us for more information about our immersive training programs now!

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on info@cxtraining.com.au or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

Behaviours

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at giles@cxtraining.com.au or 0404 266 174 today.

Customer Relationship Management Training