0404 266 174  | giles@cxtraining.com.au

Customer Service Training Sunshine Coast

Home > Customer Service Training Sunshine Coast

Customer Service Training Sunshine Coast

 

We are CX Training, and we provide tailored customer service training in numerous parts of Australia, including the Sunshine Coast. We tailor the customer service training on the Sunshine Coast to your specific needs, your team and your customers, and focus on developing a true customer-centric mindset as well as developing specific skills.

 

Selecting CX Training is the best choice when looking for customer service training on the Sunshine Coast, only with CX Training you will be investing in true behavioural change for your team, and a better experience for your customers. Our workshops commonly include:

 

  • A discussion of the varied sources of customer value and alternative customer priorities for different customer types

  • A challenge to develop and demonstrate a customer-centric mindset, and discuss the practical challenges to this

  • The development of a range of communication skills, including building rapport and trust, questioning and listening skills, assertiveness, respectful communications and more

  • Developing skills in time management, assertiveness, influence and persuasion to support the delivery of customer outcomes

  • A particular focus on handling conflict and complaints through effective de-escalation and the meeting of customer emotional needs

 

We have deep understanding of today’s customers’ expectations and we make sure our customer service training on the Sunshine Coast adapts to the reality we are living at the moment. The right training program can help your staff and your organisation with increased customer loyalty, more referrals and recommendations, and even higher employee engagement. Our customer service training on the Sunshine Coast is everything you need to improve your customers’ experience. CX Training is the best choice for customer service training on the Sunshine Coast because we focus on developing a true customer-centric mindset and specific skills.

 

Get in touch with us for more information about our customer service training on the Sunshine Coast as well as other services today.

 

 

CX Training

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

8 reasons customers dont come back

 

 

 

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

.

Contact us on info@cxtraining.com.au or 0404 266 174 to discuss your training needs now.

.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

 

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

 

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

.

Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

.

mindset
mindset

.

Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

.

skills
skills

.

Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

.

.

.

.

Behaviours
Behaviours

 

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at info@cxtraining.com.au or 0404 266 174 today.