28 Feb What is Customer Intimacy?
'Customer intimacy is key to gaining customer trust and loyalty.' Do...
Blog
08 Sep Customer Feedback | Why It’s Important & How To Collect It
Customer feedback is information customers provide about their experience with you. It can take different forms and examples
30 May How To Deal With Angry Customers | 10 Proven Ways
If you work in customer service or have any customer/client-facing...
07 May Client vs Customer | The Difference & Why It Matters
Do you have customers or clients? Traditionally, professionals have been...
23 Aug Staying assertive, not aggressive, or passive aggressive
Staying Assertive Being assertive means respecting yourself and asserting your rights...
21 May Saying no to customers & delivering disappointing news
In responding to customer requests and complaints, it's great when...
03 Apr Showing empathy
The showing of empathy is so important in delivering a...
24 Feb How to apologise
Sometimes, sorry seems to be the hardest word. Yes, sometimes saying...
05 Jan Customer emotional needs – in CX and sales
What do you want/need your customers to feel? Customer experience is...
03 Jan Customer centric mindset vs the technical/professional mindset
Maintaining a customer centric mindset comes easier to some people...