Sales Training Sunshine Coast

Welcome to CX Training. We provide sales training on the Sunshine Coast.

We believe in truly tailoring sale training to your specific needs: your sales process, your team and your customers. ‘Off-the-shelf’ sales training is rarely effective because it fails to address the specific challenges of your team. At CX Training, we take the time to understand your challenges, your processes, and will work with you to develop training solutions that will improve the effectiveness of your team and increase sales.

Why choose CX Training for your sales training on the Sunshine Coast?

We focus on team mindset and attitude as much as skills and techniques. So many of the challenges with sales are in the salespersons head: limiting beliefs, discomfort, lack of confidence, dubious justifications and more. We address these directly and ensure people dare to challenge themselves: then we lay the skills on top through our sales training on the Sunshine Coast
Our workshops are truly tailored. Whether your sales effort is reactive or proactive, business, professional or consumer, quick or slow, CX Training can personalise a session to your needs using a variety of sales frameworks. We regularly train teams in feature-benefit selling, consultative sales, SPIN sales, relationship and trust-based sales
We have particular expertise in relation to performance management of sales, pricing skills and professional services sales

Our sales training on the Sunshine Coast is tailored, interactive and challenging. We work on people rather than just deliver content, and incorporate coaching techniques into the workshops that build behavioural change. At CX Training we offer everything your sales team need to take their selling capabilities to the next level, and we do it through our professional sales training on the Sunshine Coast. For more detailed information, do not hesitate to contact us today! We want to hear from you!

Customer Experience Training

Understand and deliver customer value and improve your customer experience with our expert consultants. From customer relationship management to customer complaint management, we give you the tools you need to make customer experience your competitive advantage.

Customer Service Training

Good customer service is the backbone of customer loyalty, referrals, growth, and profits. Our customer service training covers everything from building rapport with clients to handling difficult customers. Improve your customer communications and interactions to develop high-trust, high-loyalty customer relationships.

Tailored Sales Training

Our sales training and phone sales training programs equip you with the techniques and strategies to confidently influence potential customers to move through the sales process with you. We focus on sales mindset, sales attributes, sales processes, relationship sales, spin selling, insight selling, and more.

Complaints, Conflict and Difficult Customers

Help your team better understand customers emotional needs and the dynamics of conflict so they can confidently turn a tense situation into a positive customer experience.

Pricing Practies and Skills Workshops

In our pricing practices and skills workshops, you’ll learn pricing techniques and price negotiation skills to assist you in communicating value, building pricing power, understanding price sensitivity, and handling price resistance.

Customer Relationship Training

Our customer relationship management training teaches you the skills required to develop customer relationships that last. Learn everything from rapport building techniques to forging the emotional bonds to keep your customers coming back, staying loyal, buying more, and referring more.

Build a raving, referring customer base.

Eliminate the 8 key reasons that customers don’t come back.

Download eBook

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Contact us on info@cxtraining.com.au or 0404 266 174 to discuss your training needs now.

Tailored Training and Workshops

Delivering consistently excellent customer experiences can involve a number of different skills and approaches.

CX Training has expertise in a broad range of courses and disciplines. We can work with you to develop cohesive in-house customer service training tailored specifically to your needs.

Our customer service training workshops can be customised to include the following:

Customer Experience Essentials

Active listening

Body Language

Advanced rapport building skills

Negotiation skills

Communication skills

Dealing with difficult customers

Conflict resolution / dealing with customer dissatisfaction

Professional telephone skills

Rapport building for introverts

Communicating value

Understanding buyer behaviour and client value

Understanding different client types

Customer engagement (responding to initial enquiries)

Relationship sales

Insight / spin selling

Pricing, quoting and money talk

Building high-trust, value-rich client relationships

Customer relationship management

Customer experience essentials – retail

Customer experience essentials – call centres

Customer experience essentials – financial services

Customer experience essentials – professional services

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Mindset

By focusing on mindset, skills, and behaviours, CX Training delivers in-house customer service training that stays with you throughout your professional journey.

mindset

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Skills

With a positive receptive mindset, we can then lay the skills on top. We passionately believe that anyone can build and improve their customer-facing and sales skills. While some might seem like ‘naturals’ and others not, everyone can improve with the right training.

skills

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Behaviours

Learning doesn’t stop with skills; people have to apply them and change their behaviours. We work on the practical and psychological issues that help or hinder the confident application of skills.

Behaviours

For more information on our in-house customer service training, or to book a customer service training workshop, contact us at info@cxtraining.com.au or 0404 266 174 today.

Sales Training Sunshine Coast